Privacy policy

Last Updated: June 2026

At Glowinea, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through payment providers)

Automatically Collected Information

  • IP Address
  • Browser Type
  • Device Information
  • Website Activity
  • Cookies and Tracking Data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our products and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails (only if you opt in)

3. Payment Security

Glowinea does not store your complete payment information.

All payments are securely processed through trusted third-party payment providers and Shopify's secure checkout system.

4. Cookies

Our website uses cookies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance shopping experiences

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers such as:

  • Shipping carriers
  • Payment processors
  • Shopify platform services
  • Marketing and analytics providers

These providers only receive information necessary to perform their services.

6. Data Retention

We retain customer information for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal and accounting requirements
  • Resolve disputes

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain data processing activities
  • Withdraw marketing consent

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Glowinea does not knowingly collect personal information from children under 13 years of age.

If you believe a child has provided personal information, please contact us immediately so we can remove it.

10. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Glowinea
📧 Email: support@glowinea.com
📞 Phone: +92 303 0557391
📍 Address: Ibn-e-Mariyam Colony, Street No. 3, Warispura Road, Faisalabad, Pakistan