Shipping policy

Last Updated: June 2026

Thank you for shopping with Glowinea. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-demand periods, processing times may be slightly longer.

Shipping Time

Pakistan Orders

  • Standard Delivery: 3–7 business days
  • Major Cities: 2–5 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier service availability.

Shipping Charges

Shipping charges are calculated at checkout based on your location and selected shipping method.

Free Shipping

We may offer free shipping promotions from time to time. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking information (if available).

You can use the tracking number to monitor the status of your shipment.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • High order volumes
  • Incorrect shipping information

Glowinea is not responsible for delays caused by third-party shipping carriers.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before placing an order.

Glowinea is not responsible for orders delayed, lost, or returned due to incorrect or incomplete customer information.

Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date.

Include:

  • Your order number
  • Photos of damaged items (if applicable)
  • Any relevant delivery information

We will work with the shipping provider to resolve the issue as quickly as possible.

International Shipping

At this time, Glowinea primarily ships within Pakistan.

If international shipping becomes available, shipping rates, delivery times, and customs information will be displayed at checkout.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Glowinea is not responsible for delays caused by customs clearance procedures.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Glowinea
📧 Email: support@glowinea.com
📞 Phone: +92 303 0557391
📍 Address: Ibn-e-Mariyam Colony, Street No. 3, Warispura Road, Faisalabad, Pakistan